# Glitchless terms of service

> The terms for Glitchless Cloud: plans, overage, caps, spike protection, cancelling, acceptable use and liability.

Website: https://www.glitchless.gg/terms.html · Last updated 21 October 2026

These terms are an agreement between you and Glitchless, an independent product. They cover Glitchless Cloud (app.glitchless.gg and api.glitchless.gg) and this website. By making an account or using Glitchless Cloud, you agree to them. If you use it for a company, you agree for that company and confirm you're allowed to.

The open-source Glitchless (the SDKs, server, dashboard, MCP server and playtest bots) comes under its MIT license. These terms cover only the hosted service. Our [privacy policy](https://www.glitchless.gg/privacy.md) says what we collect and how long we keep it.

## Your account

- You sign in with Google or GitHub, and you must be 16 or older.
- Keep your secret keys secret. Anyone with one can read that game's data. If a key leaks, revoke it in the app.
- You're responsible for what happens under your account and keys, and for the people you invite.

## Plans

| Plan | Price | Play sessions a month |
| --- | --- | --- |
| Free | $0 | 5,000 |
| Indie | $19 a month | 25,000 |
| Studio | $99 a month | 250,000 |

A play session is one sitting, from opening your game to closing it. Runs by Glitchless playtest bots don't count. We count sessions per workspace each billing month, and unused sessions don't roll over.

Prices are in US dollars and don't include tax. Paid plans are billed monthly in advance through Stripe, which charges your payment method each month until you cancel.

## Going over your plan

On Free, once a workspace reaches 5,000 play sessions in a month, Glitchless stops recording new ones. Your game keeps running. Recording starts again with the next month, or as soon as you upgrade.

On Indie and Studio, sessions over your plan cost $1 per 1,000, billed at the end of the billing month. You can set a monthly cap. When you reach it, Glitchless stops recording new play sessions until the next billing month, and you're never charged past it.

Indie and Studio also have spike protection. Once a month's overage reaches your plan's own price ($19 on Indie, $99 on Studio), Glitchless pauses counting and emails you. While counting is paused, new play sessions aren't recorded or charged. Counting starts again when you choose to keep counting or set a cap. No month's bill goes past double your plan's price unless you say yes.

## Price changes

We'll email you at least 30 days before a price change. The new price applies from your first billing month after that.

## Cancelling

You can cancel a paid plan at any time in the app. You keep the plan until the end of the billing month you've paid for, and then the workspace moves to Free. Overage from that month is still billed. We don't refund partial months, except where the law requires it.

When a workspace moves to Free, its events older than 14 days are deleted. To close your account and delete its data, email support@glitchless.gg.

If a payment fails, Stripe retries it and we email you. If it stays unpaid, we may move the workspace to Free.

## Your data

Your game's data and everything you put into Glitchless are yours. You let us store, process and show them only to run Glitchless for you, including the exports and coding agents you connect.

You're responsible for the data your game sends: that you're allowed to send it, and that your game's privacy policy tells players about Glitchless. The SDK's [PRIVACY.md](https://github.com/glitchless-gg/glitchless/blob/main/packages/sdk/PRIVACY.md) lists every field each mode sends.

## Acceptable use

Don't:

- send players' names, email addresses, account IDs, chat messages, or anything else a player types or that identifies them;
- send passwords, card numbers, health data or other sensitive data;
- use Glitchless to collect data from children in breach of laws such as COPPA;
- break the law or anyone's rights;
- attack, overload, probe or scan the service, or get around its limits, caps or keys (if you find a security problem, tell us at support@glitchless.gg);
- use someone else's account or keys without their permission;
- resell access to Glitchless Cloud without our written OK.

If you break these rules, we may suspend or close your account. Unless it's urgent, such as an attack or illegal content, we'll tell you first and give you a chance to fix it.

## Other services

Glitchless works with services other companies run: Google, GitHub, Auth0, Stripe, Datadog, OpenTelemetry backends and coding agents. Their own terms cover your use of them, and we aren't responsible for them.

## Changes to the service

We may add, change or remove features. If we remove something you pay for, we'll tell you first. If we shut Glitchless Cloud down, we'll give you at least 30 days' notice and a way to export your data.

## No warranty

Glitchless is provided "as is" and "as available". As far as the law allows, we don't promise that it will always be up, that it's free of errors, or that it will find every problem in your game.

## Liability

As far as the law allows, we aren't liable for indirect or consequential losses, such as lost profits, revenue or data. Our total liability for all claims is limited to the greater of what you paid us in the 12 months before the claim, or $100. Nothing in these terms limits liability that the law doesn't let us limit.

If someone brings a claim against us because of data you sent or because you broke these terms, you'll cover our reasonable costs of dealing with it.

## Changes to these terms

We'll post changes here and update the date at the top. For changes that matter, we'll email you at least 14 days before they apply. If you keep using Glitchless after that, the new terms apply. If you don't agree, cancel before then.

## Contact

support@glitchless.gg